General Coaching and Service Terms
To keep these terms as simple as possible, here are the key points. The full legal text can be found on the following pages.
- When we agree and confirm arrangements, we have entered into a contract. Prices listed on the website or in personal offers apply. For seminars, workshops, or “presentation days,” the price at the time of registration applies.
- I commit to effort, not results, as outcomes depend on various factors. I will do my best to achieve the desired result.
- I am not liable for any events resulting from my (online) coaching, courses, or training. Participants are responsible for their actions and behavior.
- For personal coaching, the following cancellation periods apply: a. Cancellation up to 5 business days in advance: no cost. b. Cancellation up to 2 business days in advance: 33% of the cost. c. Cancellation within 48 hours: 100% of the cost.
- For seminars, workshops, or “presentation days,” the following apply: a. Cancellation 4 weeks in advance: no cost. b. Cancellation up to 1 week in advance: 50% of the cost. c. Cancellation within 1 week: 100% of the cost.
- For in-house training, the following apply: a. Cancellation up to 4 weeks in advance: 10% of the quoted price. b. Cancellation up to 2 weeks in advance: 50% of the quoted price. c. Cancellation within 2 weeks: 100% of the quoted price.
- Cancellations must be made via email, or via email and SMS for short-notice cancellations.
- In case of force majeure, we will work together to find a solution, but these principles apply.
- I may cancel a session or training if absolutely necessary, and I will notify you at least 24 hours in advance.
- Ownership rights to all documents and materials you receive remain with me or the original rights holder.
- Payment deadlines begin with respect to the cancellation periods.
- I offer a money-back guarantee. If, within 1 week of a seminar, workshop, or “presentation day,” you are dissatisfied with the service provided, you do not have to pay. This will also terminate our agreement and my service. I expect you to only use this guarantee if you are genuinely dissatisfied.
- If you, as a client, fail to meet your (payment) obligations, I can terminate the contract.
- If either of us becomes insolvent or is declared bankrupt, the other party may terminate the contract.
- I am bound by confidentiality, meaning I will not share anything said during a seminar, workshop, presentation day, or coaching session with others, including the company paying for the service, unless you have given explicit consent.
- In case of a conflict, we will first try to resolve it through dialogue, possibly with a mediator. Only as a last resort will we go to court.
1. Definitions:
- Client: The natural or legal person who engages Richard Dirksen or www.intuitiverunning.com to provide services.
- Participant: The natural person receiving services from Richard Dirksen or www.intuitiverunning.com.
- Services: All activities for which an assignment has been given or that arise from it and are related.
- Agreement: Any agreement between the client and Richard Dirksen or www.intuitiverunning.com to provide services.
- Seminar: Any activity where Richard Dirksen or www.intuitiverunning.com works with a group on a specific topic.
- Workshop: A training session where participants can register individually.
- Presentation Day: A half-day fine-tuning session for participants who have completed the online course for personal (intuitive running) training, advice, and feedback.
2. Applicability:
These conditions apply to all offers and agreements where Richard Dirksen or www.intuitiverunning.com provides or offers services from May 1, 2024.
3. Formation of Contract:
Offers are non-binding and valid for 14 days unless otherwise indicated. A contract is concluded when the client accepts the offer without reservation or modification.
4. Performance Obligation:
All agreements entail a best-effort obligation for Richard Dirksen or www.intuitiverunning.com. Deadlines are not absolute unless explicitly agreed upon.
5. Cancellation:
- Personal Coaching:
a. Cancellation up to 5 working days in advance: no charge.
b. Up to 2 working days: 33% of the cost.
c. Within 48 hours: 100% of the cost. - Seminars/Workshops/Presentation Days:
a. Cancellation up to 4 weeks: no charge.
b. Up to 1 week: 50% of the cost.
c. Within 1 week: 100% of the cost. - In-house Training:
a. Up to 4 weeks: 10% of the quoted price.
b. Up to 2 weeks: 50%.
c. Within 2 weeks: 100%.
6. Money-Back Guarantee:
If the client expresses dissatisfaction within one week after the service, the amount paid will be refunded, and the contract is terminated.
7. Intellectual Property:
All intellectual property rights to materials provided during the execution of the contract remain with Richard Dirksen or www.intuitiverunning.com.
8. Prices and Payment:
Prices are inclusive of taxes and exclusive of travel expenses. Payments must be made before the start of the service, unless otherwise agreed.
9. Liability:
Richard Dirksen or www.intuitiverunning.com is only liable for serious breaches of duty, limited to the amount covered by professional liability insurance.
10. Termination of Contract:
Richard Dirksen or www.intuitiverunning.com may terminate the contract immediately if the client fails to meet payment obligations.
11. Confidentiality:
Information shared during sessions remains confidential, even from the company paying for the service, unless explicit consent is given.
12. Applicable Law and Disputes:
All agreements are governed by Dutch law. In the event of a dispute, both parties will attempt to resolve it through mediation before resorting to legal action.
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